Frequently Asked Questions
Please Note
🌟No Two Thangkas Are Ever the Same
Please note that each Thangka pendant is delicately hand-painted by skilled artisans. Variations in size, color, and brushwork are to be expected — these subtle differences are not defects, but soulful signs of the artist's hand. Each piece is a sacred original, meant to resonate with you and your personal journey.
Customer service email: panshuaic@hotmail.com
How long does it take to ship?
✈ Free Worldwide Shipping on All Orders ✈
Order Processing: 1-2 Business Days.
The US (4-7 business days)
Canada(4-7 business days)
European countries(5-9 business days)
Other countries (7-20 business days
Do I need to pay any custom duty?
It’s extremely rare. We prepay customs duties for all European Union countries and many others (a benefit few merchants offer!). The likelihood of you being charged customs fees is less than 1%
Refund and exchange
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: panshuaic@hotmail.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at panshuaic@hotmail.com
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Hand-Painted Buddha: The centerpiece is a 3D Buddha image, hand-painted with precision and care.
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Traditional Gawu Box: The pendant is housed in a Gawu box, crafted from cowhide and brass, reflecting Tibetan tradition.
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Adjustable Cord: The necklace features an adjustable, hand-knotted cord for a comfortable and customizable fit.
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Cultural Significance: This necklace is more than just jewelry; it is a symbol of Tibetan Buddhist art and spirituality.
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Mindfulness and Meditation: The detailed Buddha image serves as a focal point for meditation, enhancing concentration and mindfulness.
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Cultural Connection: Wearing this necklace connects you to the rich heritage of Tibetan Buddhism, fostering a sense of spiritual community.
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Symbol of Protection: The Buddha image is believed to offer protection and positive energy, making it a cherished amulet.
Currently, all orders enjoy free shipping!
We will ship within 3 working days and send tracking information via email.
The average shipping time is 7-14 working days.
For more shipping details, please check the link: Shipping Policy
Your satisfaction is our top priority.If you are not satisfied within 30 days of receiving our product, we will gladly refund your money or replace the product with one that meets your expectations.For details, please view the link: Refund Policy